Frequently Asked Questions
Everything you'd want to know before calling
Can't find your answer here? Call or WhatsApp us directly — we're happy to talk it through.
Availability & response
Yes. Our dispatch line and towing service run 24 hours a day, every day of the year, including nights, weekends and public holidays.
In most serviceable city areas, our average arrival time is 15–20 minutes from when you share your location, traffic and weather permitting. For remote or long-distance locations, we'll give you a realistic ETA on the call.
Yes — alongside local city towing, we handle long-distance and interstate transport. Call us with your route and we'll confirm coverage and timing.
Vehicles & services
Cars, bikes, SUVs and light commercial vehicles — including accident-damaged and non-running vehicles that need flatbed transport.
Yes, accident vehicle towing is one of our core services. We take extra precautions to secure damaged vehicles safely for transit to a garage or insurance-approved workshop.
Yes — this falls under vehicle transport or our on-request custom transport service. Share the details in the enquiry form or over a call and we'll plan the route.
Booking & pricing
Call or WhatsApp us directly for urgent help, or fill in the enquiry form on our Contact or Get a Quote page with your pickup and drop details, and we'll confirm within minutes.
Pricing depends on distance, vehicle type and the service required. We share a clear quote over call or WhatsApp before starting any job — no hidden charges on arrival.
Yes, for vehicle transport and delivery bookings, we share status updates so you know where your vehicle is on its route.